is designed to highlight for the consumer those dealerships who have made a commitment to quality products and services. The dealership certification process uses a stringent, yet achievable set of criteria that raise the bar on interactions between dealers and consumers.
The certification features a set of standards for dealers to attain and provides tools that enable participants to enhance the retail experience and provide every customer with a positive retail experience, every time. It focuses on the areas that affect dealership quality:
- Operations
- Facilities
- Professional sales/service processes
- Customer satisfaction and employee training/satisfaction
Benefits of Buying from a Marine Industry Certified Dealer include:
- A marine industry
Consumer Bill of Rights
Assurance of dealership's commitment to excellence
Raises service standards, improving overall boating experience
Knowledge of what to expect from a marine dealer
Guaranteed opportunity for you to provide feedback and resolve issues
